Rentals
Sales
Rocky Mount, NC 27804
Office by Appointment Only
“Y’all do things differently around here.”
We had a tenant tell us that this week. And it absolutely made our day.
She was talking about how we handle showings on our rental properties.
Most every company in town has the same process for viewing rental properties. Bring a photo ID with a few dollars in cash to be held as a deposit, then you can pick up the key to go view the property. Bring the key back, and you get your money back.
This presents a few issues. The first of which is that potential tenants can only go view rental properties during business hours Monday through Friday. Well, you really want a tenant that has a job. And if you have a job, odds are you’re working Monday to Friday from 9-5. That makes it really difficult to go view rental homes when the only time you can check out a key is when you are supposed to be at work.
The second issue is much more focused on the landlord rather than the tenant. The landlord will have sometimes dozens of people in and out of their rental property while it is vacant, with no one going to check on the property. Most of the time this isn’t an issue. But, sometimes, tenants may not lock the door behind them on the way out. Or they may have adjusted the HVAC to an unreasonably high or low temperature. The landlord is unlikely to find out about that until they get an unusually high utility bill after paying to excessively heat/cool a vacant house for a few weeks.
We don’t lend out keys to our rental properties.
In order to view one of our rentals, tenants fill out a simple form on our website at Showings Page. We take basic contact information, employment information, a digital copy of a driver’s license, and a digital copy of proof of employment. One of our property managers will personally review all the information provided on the form. We will then issue the tenant a four digit code via text message to the number provided on the form. At the property, we have a digital lockbox. The tenant enters the four digit code during their scheduled appointment time, and that allows them to get the key to access the property. The code only works during their allotted showing time. After the tenant is done, they return the key back to the lockbox and go on their way. Within 24 hours, one of our property managers will go to every single property that has been shown to make sure the property is still secure, the thermostat is set to a reasonable temperature, and that all lights are off.
So, yes we do things very differently. We like to think we do things better. We try to look out for the working tenant who can’t get off long enough to go to an office, pick up a key, view a property, drop the key back off, and make it back to work on their lunch hour. We also try to look out for the landlord by making sure their property is checked on every time someone goes into the property. This is just one way that Keystone Realty differs from other property management companies. If you’d like to learn more about the other ways we serve our clients, get in touch with us
EXCELLENTBased on 168 reviewsTrustindex verifies that the original source of the review is Google.Maggie Randall2024-03-09Zach Bass has been super helpful in getting my house rented! He’s made the entire process as easy as possible, and I’ve been able to relax knowing that he’s got everything handled.Trustindex verifies that the original source of the review is Google.Ben Stenhaug2024-02-26Absolutely incredible experience - looks out for me and my property and helps make the best decisions while always being responsiveTrustindex verifies that the original source of the review is Google.Tiffany Tyrrell2024-01-30I highly recommend Mrs. Wendy to anyone looking to buy a home in this area! She was so personable, honest, and professional throughout the whole process. She was quick at setting up showings for us when we were looking at different houses & just as quick to respond to all of my questions during the buying process. Thankful to have had her as our realtor and will definitely work with her again in the future!Trustindex verifies that the original source of the review is Google.Brennon Luster2024-01-20They're one of the best property managers that I deal with and are responsive and very easy to work. I high recommend them.Trustindex verifies that the original source of the review is Google.Tier1ops2024-01-17Zach and Phil were great to work with, for buying our home. They were extremely attentive, and interested in what we wanted. They consistently sent us listings, and were always available to show us homes. When the time comes to sll our home, they will be out first call! They are highly recommended!!Trustindex verifies that the original source of the review is Google.Brian Carroll2024-01-10Very helpful, and knowledgeableTrustindex verifies that the original source of the review is Google.Cassandra Thompson2024-01-04Zachery Bass was the best. He made the sell of my property effortless, I would definitely recommend him.Trustindex verifies that the original source of the review is Google.Jabril Levine2024-01-03I used Keystone to manage a property that I have and they were great. Very Professional. They always kept me well informed of what was going on with the property. Received my owners payment electronically every month. Seamless hands off process the whole time they managed it. Would definitely recommend using them for their property management services.Trustindex verifies that the original source of the review is Google.Victoria Doney2023-11-30Zach Bass was the best to work with finding our new home. Even though I consider myself to be a bit high maintenance at times, he always responded swiftly and explained all the little details very well. He went above and beyond our expectations with buying our home. He understood what we were looking at in a home, within our time frame, and within our budget. We were blown away with the money he saved us in negotiations with our repairs. He has even assisted me since buying our home on recommendations for repairmen in the area. If anyone asks for a realtor ever my answer will be Zach Bass.Trustindex verifies that the original source of the review is Google.Greg Kreamer2023-11-22Very professional and friendly! Zach was the best in my home buying experience!
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