“Y’all do things differently around here.”

We had a tenant tell us that this week. And it absolutely made our day.

She was talking about how we handle showings on our rental properties.

Most every company in town has the same process for viewing rental properties. Bring a photo ID with a few dollars in cash to be held as a deposit, then you can pick up the key to go view the property. Bring the key back, and you get your money back.

This presents a few issues. The first of which is that potential tenants can only go view rental properties during business hours Monday through Friday. Well, you really want a tenant that has a job. And if you have a job, odds are you’re working Monday to Friday from 9-5. That makes it really difficult to go view rental homes when the only time you can check out a key is when you are supposed to be at work.

The second issue is much more focused on the landlord rather than the tenant. The landlord will have sometimes dozens of people in and out of their rental property while it is vacant, with no one going to check on the property. Most of the time this isn’t an issue. But, sometimes, tenants may not lock the door behind them on the way out. Or they may have adjusted the HVAC to an unreasonably high or low temperature. The landlord is unlikely to find out about that until they get an unusually high utility bill after paying to excessively heat/cool a vacant house for a few weeks.

This brings us back to how we do things differently here at Keystone Realty.

We don’t lend out keys to our rental properties.

In order to view one of our rentals, tenants fill out a simple form on our website at Showings Page. We take basic contact information, employment information, a digital copy of a driver’s license, and a digital copy of proof of employment. One of our property managers will personally review all the information provided on the form. We will then issue the tenant a four digit code via text message to the number provided on the form. At the property, we have a digital lockbox. The tenant enters the four digit code during their scheduled appointment time, and that allows them to get the key to access the property. The code only works during their allotted showing time. After the tenant is done, they return the key back to the lockbox and go on their way. Within 24 hours, one of our property managers will go to every single property that has been shown to make sure the property is still secure, the thermostat is set to a reasonable temperature, and that all lights are off.

So, yes we do things very differently. We like to think we do things better. We try to look out for the working tenant who can’t get off long enough to go to an office, pick up a key, view a property, drop the key back off, and make it back to work on their lunch hour. We also try to look out for the landlord by making sure their property is checked on every time someone goes into the property. This is just one way that Keystone Realty differs from other property management companies. If you’d like to learn more about the other ways we serve our clients, get in touch with us

     Excellent  
     Based on 168 reviews 
    
 
 
   
 
 
        
   Maggie Randall 
 2024-03-09
 
 
  Zach Bass has been super helpful in getting my house rented! He’s made the entire process as easy as possible, and I’ve been able to relax knowing that he’s got everything handled.
  
 
       
   Ben Stenhaug 
 2024-02-26
 
 
  Absolutely incredible experience - looks out for me and my property and helps make the best decisions while always being responsive
  
 
       
   Tiffany Tyrrell 
 2024-01-30
 
 
  I highly recommend Mrs. Wendy to anyone looking to buy a home in this area! She was so personable, honest, and professional throughout the whole process. She was quick at setting up showings for us when we were looking at different houses & just as quick to respond to all of my questions during the buying process. Thankful to have had her as our realtor and will definitely work with her again in the future!
  
 
       
   Brennon Luster 
 2024-01-20
 
 
  They're one of the best property managers that I deal with and are responsive and very easy to work. I high recommend them.
  
 
       
   Tier1ops 
 2024-01-17
 
 
  Zach and Phil were great to work with, for buying our home. They were extremely attentive, and interested in what we wanted. They consistently sent us listings, and were always available to show us homes. When the time comes to sll our home, they will be out first call! They are highly recommended!!
  
 
       
   Brian Carroll 
 2024-01-10
 
 
  Very helpful, and knowledgeable
  
 
       
   Cassandra Thompson 
 2024-01-04
 
 
  Zachery Bass was the best. He made the sell of my property effortless,  I would definitely recommend him.
  
 
       
   Jabril Levine 
 2024-01-03
 
 
  I used Keystone to manage a property that I have and they were great. Very Professional. They always kept me well informed of what was going on with the property. Received  my owners payment electronically every month. Seamless hands off process the whole time they managed it. Would definitely recommend using them for their property management services.
  
 
       
   Victoria Doney 
 2023-11-30
 
 
  Zach Bass was the best to work with finding our new home. Even though I consider myself to be a bit high maintenance at times, he always responded swiftly and explained all the little details very well. He went above and beyond our expectations with buying our home. He understood what we were looking at in a home, within our time frame, and within our budget. We were blown away with the money he saved us in negotiations with our repairs. He has even assisted me since buying our home on recommendations for repairmen in the area. If anyone asks for a realtor ever my answer will be Zach Bass.
  
 
       
   Greg Kreamer 
 2023-11-22
 
 
  Very professional and friendly! Zach was the best in my home buying experience!

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132 N Englewood Drive, Ste A

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“Y’all do things differently around here.”

This brings us back to how we do things differently here at Keystone Realty.

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