Rentals
Sales
Rocky Mount, NC 27804
Office by Appointment Only
Communication is the key to success in any relationship, and property management is no different. When your property is under management at Keystone Realty, we will be in constant contact with you every step of the way.
Our communication plan includes:
– Weekly showing activity report when your property is vacant
– Same day notification when a tenant is secured
– Quarterly inspection reports with photos
– Notifications for all maintenance work orders
We are proud to be a boutique style brokerage, but what does that mean for our landlords? It means we provide a very high level of service to a small number of clients. Our two NCREC licensed brokers handle 100% of the day to day management of our rental properties. You will never be forced to work with an unlicensed assistant who has never stepped foot in your property or be left hanging after you have left message after message with a receptionist. No part of our management is outsourced. Our property managers are dedicated to ensuring they know everything that is going on with your investment property at all times.
We also carry that personal relationship to the tenant side of the business. Our tenants know that we can be reached at all times for maintenance issues. We serve as the owner’s first line of defense by troubleshooting maintenance calls directly with the tenant. We may be able to diagnose something as simple as a tripped breaker with the tenant and save our landlord a service call to the electrician. Because we are directly involved in the day to day management of your property, we are able to ensure your property is properly cared for, rather than just aimlessly sending vendors every time a work order is placed.
We have found the best way to protect your investment is to personally be in the property ourselves. That means our two NCREC licensed brokers personally inspect all of our properties under management every quarter. By doing so, we are able to check for any deferred maintenance items that have not been reported by the tenant. We also check kitchens and baths for leaks at plumbing fixtures, which often go unnoticed by tenants. As the owner, you will get a full detailed report with photos in your online owner’s portal.
In addition, we also verify how the tenant is keeping the home. If the home is not being kept clean and tidy, we will give the tenant written notice to improve the condition of the home or face eviction. By having our two expert property managers in your property on a regular basis, we are able to catch small problems early on and prevent them from growing into massive, expensive bills for the owner.
You can read more about our inspection program by CLICKING HERE.
When your property is vacant and marketed for rent with us, we ensure that it is properly taken care of. That means that our NCREC licensed brokers will be there to show the property to all prospective tenants. We do not lend out keys for prospective tenants and we do not provide lockbox codes for prospective tenants to go view the property on their own time.
We ensure only qualified potential tenants will view your home by verifying household income prior to scheduling an appointment. This reduces the amount of unnecessary traffic in and out of your home and also the risk of potential issues while the home is vacant.
Meeting the prospective tenant at the showing lets us begin building a relationship and rapport early on in the process. It also gives us a chance to go over any questions that the prospective tenant may have about the property or applying for the property. This typically helps to put the prospective tenant at ease to know who the property managers are and to put a face with a name. At the end of the showing, we also send the prospective tenant a direct link back to our website to make it easier for them to apply if they are interested. Lastly, we make a final walkthrough of the property to ensure that all lights are off, windows are locked, and the property is secure before we leave.
EXCELLENT Based on 191 reviews Ivey Tadlock2024-12-10Trustindex verifies that the original source of the review is Google. Working with Wendy Ricks (& Steve & Zach a bit) was by far the best decision we made when it was time to sell our house. Every moment was handled with professionalism, courtesy, grace, & humor! Wendy made a very stressful situation feel almost effortless and she gave us reassurance and confidence through out the entire process. I simply cannot recommend her or her team enough! I promise you, you will not regret using them!! Emily Polhamus2024-11-30Trustindex verifies that the original source of the review is Google. Buying a house from out of state is a stressful situation, to say the least. Wendy made that process so much less stressful. She very quickly identified exactly what our family needed, which was not an easy feat with my ever changing mind! She went above and beyond to accommodate our hectic schedules and limited availability for showings. She stayed in constant communication and ensure that every step of the process was completely perfect. We would absolutely recommend Wendy to anyone looking to buy/sell a home! Seth Saeugling2024-11-22Trustindex verifies that the original source of the review is Google. Zach and Phillip are top notch. Communicative and effective - you are in great hands with Keystone Realty. Its a big asset to our community to have Keystone here and the level of service they provide is top notch. Grateful to work with Keystone. Keith Taylor2024-09-30Trustindex verifies that the original source of the review is Google. It was my first time buying a house. I was nervous and had no idea what I was doing. Their staff were knowledgeable and made everything effortless for me! I can't thank them enough!! Joshua Brown2024-09-18Trustindex verifies that the original source of the review is Google. With me being a first time home buyer I thought this process would be a difficult task for me. But with the help of the knowledgeable, Mrs. Candice Belk she made this process very easy and enjoyable. I would recommend Mrs. Candice to anyone looking to purchase a home. Thanks again Mrs. Candice. Khyli Hobbs2024-09-16Trustindex verifies that the original source of the review is Google. Super helpful and had quick responses!
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