Two licensed brokers with 20+ years of experience manage rental property across Nash and Edgecombe counties. We inspect every property quarterly, show every vacancy in person, and publish what we charge.
Four things, and they’re the four most owners find out the hard way somewhere else.
Communication
You hear from us on a schedule, not when something has already gone wrong.
Communication is the key to success in any relationship, and property management is no different. When your property is under management at Keystone Realty, we are in constant contact with you at every step.
Weekly showing activity report while your property is vacant
Same-day notification when a tenant is secured
Quarterly inspection reports with photos
Notifications for all maintenance work orders
A check-in two months before lease expiration to discuss renewal
Immediate notification once a move-out notice is submitted
Monthly owner statements
Hands-on management
Two licensed brokers do all of it. Nothing is outsourced and there are no unlicensed assistants.
We are a boutique brokerage, which means a very high level of service to a small number of clients. Our two NCREC-licensed brokers handle 100% of the day-to-day management personally. You will never be handed to an unlicensed assistant who has never set foot in your property, or left waiting after message after message with a receptionist.
We carry that to the tenant side too. Tenants can reach us directly for maintenance, and we act as the owner's first line of defense — troubleshooting the call ourselves before dispatching anyone. Diagnosing something as simple as a tripped breaker over the phone saves you an electrician's service call.
Quarterly inspections
Both brokers walk every managed property every quarter. You get the photos.
The best way to protect your investment is to be inside the property. Our two NCREC-licensed brokers personally inspect every property under management every quarter — checking for deferred maintenance the tenant hasn't reported, and checking kitchens and baths for leaks at plumbing fixtures, which tenants almost never notice.
You get a full report with photos in your owner portal. We also verify how the tenant is keeping the home; if it isn't being kept clean, they get written notice to improve the condition or face eviction. Being in the property regularly is how small problems get caught before they become expensive ones.
Personal showings
No lockboxes. No key handouts. Income verified before anyone sees the inside.
When your property is vacant, our licensed brokers show it to every prospective tenant themselves. We do not lend keys and we do not give out lockbox codes for people to tour on their own.
We verify household income before scheduling an appointment, so only qualified prospects walk through — less unnecessary traffic through your vacant home, and less risk while it sits empty. Meeting people at the showing starts the relationship early and lets us answer questions on the spot. Before leaving we walk the property to confirm the lights are off, the windows are locked, and it's secure.
We publish our pricing
Most property managers around here won’t quote a number until they’ve got you on a call. Ours is on the website, because you should be able to work out what management costs on your property before you speak to anyone.
“Zach at Keystone did a really great job in helping us to both rent out our place and also sell it in a tough market. He did a great job advising us throughout the time we worked together, and we really appreciated his patience and professionalism.”
D Brya year ago
“Zach Bass helped me with the process of renting out my home. He literally took care of everything! He is very responsive and answers any and all questions. He has a great attitude and has been extremely helpful in this process. Thank you!”
Brittany Winstead5 years ago
“I highly recommend Zach and the team! They are excellent partners to help manage our rental property. They were fast and efficient at getting the property ready to list and the process was simple to follow as a first time rental owner.”
Evan Montgomery2 months ago
“Top real estate / property management company. Worked with Zach on a property I have for rent and he was fantastic! Extremely responsive, knowledgeable, and thorough! Don't go any where else!!!”
Karen Sherroda year ago
“Zach Bass has been super helpful in getting my house rented! He’s made the entire process as easy as possible, and I’ve been able to relax knowing that he’s got everything handled.”
Maggie Randall2 years ago
“I would highly recommended this company for all of your real estate needs. I have worked with Zack for years now and have been very satisfied with the service. As an investor Zack is very knowledgeable about the area and he also has a background in Finance. This makes him a great asset to add to your team when searching for great deals. He has also been very professional when dealing with tenants. Best property management in the area in my opinion.”
Michael Mead6 years ago
“Zach with Keystone is really great and helpful and really easy to work with.”
“Working with Zac and Phil was great! The communication with Zac was fantastic!”
“Super helpful and had quick responses!”
Rating and reviews pulled live from Keystone Realty’s Google Business Profile.
How much does property management cost in Rocky Mount, NC?
Keystone Realty charges 9% of collected rent plus a leasing fee of half of one month's rent, with a minimum monthly fee of $75. Inspections are billed separately, starting at $95 each, and four a year are required. If a tenant renews, there is a $300 annual lease renewal fee where applicable.
What is included in the management fee?
Everything in the Gold package: marketing and MLS advertising, professional photos and video, personal showings by a licensed broker, tenant screening, rent collection with direct ACH deposits, a quarterly inspection and filter-change program, monthly owner statements through an online portal, annual cash flow statements and 1099 generation, a 24-hour emergency maintenance line, and eviction protection.
How much does it cost to get started?
We ask that owners contribute the leasing fee of ½ month's rent up front, prior to us getting started.
Who actually manages my property day to day?
Two NCREC-licensed brokers handle 100% of day-to-day management personally. Nothing is outsourced, and you are never routed to an unlicensed assistant. Keystone is a boutique brokerage by design — a high level of service to a small number of owners.
How often is my property inspected?
Every quarter, in person, by both licensed brokers — not a third-party inspector. You receive a full report with photos in your owner portal, covering deferred maintenance, plumbing leaks tenants typically miss, and how well the tenant is keeping the home.
Do you use lockboxes to show rental properties?
No. A licensed broker shows every vacant property in person, and we verify household income before scheduling the appointment. We do not hand out keys or lockbox codes, which keeps unqualified traffic out of your vacant home and reduces the risk of anything happening while it sits empty.
What areas does Keystone Realty manage property in?
Rocky Mount and the surrounding Nash and Edgecombe county communities, including Nashville, Battleboro, Sharpsburg, Whitakers, Red Oak, Spring Hope, Bailey, Dortches, Tarboro and Wilson.
How is maintenance handled, and when do you call me first?
Repairs under $600 we approve and dispatch ourselves, then let you know. At $600 or more we get your approval before any work starts — except in a genuine emergency, where we can spend over the limit to mitigate it and contact you right after. We also hold a $600 maintenance reserve for each property, so we can pay vendors the same week they finish — paying quickly is how we stay at the front of their schedule when a tenant is waiting.
Can I use my own contractor?
Not while the property is tenant-occupied. Once a tenant is living there, all maintenance goes through our vendors — we're the ones answering to the tenant for getting repairs done, so the work has to be done by people we can schedule and hold to it.
Find out what your property would rent for
No automated estimate — we look at what comparable homes in your immediate area have actually leased for, and what condition yours is in.
